Customer service

Máte kamennú predajňu alebo showroom, kde si môžem pozrieť tovar?

We currently do not have a physical store or showroom open. We decided to close our showroom during the Covid period and we do not currently plan to reopen it.

However, you can conveniently place your order online and choose courier delivery, a pickup point, or personal pickup at our headquarters, if this option is available during checkout.

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Ako môžem contact the customer support or customer center?

You can find all current contact details for customer support on the Contact page.

If you need help with an order, delivery, payment, returning goods, or a complaint, please have your order number ready so we can verify your request more quickly.

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<h1>What are your billing details and company details?</h1>

Shield-Sk s. r. o.

H. Meličkovej 2988/12
841 05 Bratislava
Slovakia

Company ID: 46701494
Tax ID: 2023549671
VAT ID: SK2023549671

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<h1>How do I get to you for personal pickup and where can I park?</h1>

Our pickup point for order collection is located at Priemyselná 1, on the 3rd floor. It is a blue-and-white building behind Lidl.

The building is wheelchair accessible, and you can reach the 3rd floor by elevator. At the pickup point, we have a reception for order pickup during standard working hours.

Parking spaces by the building are located behind a manually operated barrier, so we cannot assist you with parking directly at the building. In the area around the building, you can use public parking spaces or park at the Lidl parking lot, which is free for one hour.

When picking up in person, payment by card is also possible.

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