Complaints are processed within a maximum period of 30 days from the date of receipt of the product which is the subject of the complaint. We are not able to influence the time of complaint resolution, it always depends on the service or our product supplier.
All products purchased in the store are subject to general terms and conditions, which allow you to file a complaint on the goods due to non-compliance with the contract within 2 years from the date of purchase.
Please visit the Complaints page. You can find the whole complaint procedure on that page.
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Michalská 6, 81101 Bratislava
Monday to Friday | 11:00 – 18:00 |
Saturday | 11:00 – 18:00 |
Sunday | 11:00 – 18:00 |
(Slovak, Czech, English)
Claims address
In case of claim or return of goods, please use one of the addresses below.
Our main address:
SHOES INDUSTRIES
Michalská 6, Bratislava 811 01
Slovakia
At this address, the goods can be personally delivered and delivered by any carrier.
SHOES INDUSTRIES s.r.o.
Hany Ponickej 10B
841 06 Bratislava, Slovakia
Company ID 51023334
Tax ID 2120562730
VAT ID SK2120562730