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You are obliged to submit the goods for claim cleaned, free of all impurities and sanitized.
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Please pack the goods for claim so they don't get damaged in transit. It would be best to use a box (doesn't have to be the original one). Please add a copy of the invoice and a filled out claim form, which can be downloaded here:
CLAIM FORM
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Send the packed goods to our orders: SHOES INDUSTRIES , Michalská 6, 811 01 Bratislava,Slovakia
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Once we receive the claimed goods at our warehouse, a 30-day claim period begins (can be longer after prior agreement). You will be informed about all important updates via email or phone.
IMPORTANT NOTICE
We recommend shipping the order with tracking and insurance