Return of goods

Return of goods?

Very simple.

Return form

RETURNS
Did you receive goods that you don't like? Something doesn't fit? Don't worry, these things happen. You have 14 days to return the goods for a refund. THE RETURN COSTS ARE AT THE CUSTOMER'S EXPENSE.

RETURN PROCEDURE
Put the original invoice & the return form into a box along with the unworn goods.Pack the shoebox in a plastic bag, a bigger box, or other packaging material so it doesn't get damaged in transit. Please don't put tape on the shoe box directly, as it will devalue the product.
Send the packed goods to our address:

SHOES INDUSTRIES
Michalská 6, 81101 Bratislava
Slovensko

IMPORTANT NOTICE
Please don't bring the goods to the warehouse personally.
Orders shipped with cash on delivery will not be accepted.
We recommend shipping the order with tracking and insurance.

TERMS OF RETURN
The 14 day return period starts on the day you receive the goods.
The goods must be unworn and fitted for further sale.
The goods must be packed in their original packaging that has not been damaged.

In the event of damage to the goods or the packaging, the customer bears a reduction in the purchase price.
The goods can't be damaged or devalued in any way.

OUR TIP
We recommend insuring the package before returning it. If the package is lost or damaged in transit, you could file a complaint with the carrier and get your money back.

DO YOU HAVE ANY QUESTIONS?
We are here for you.
Online chat
info@shoesindustries.com

PDF Return form