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value="pt" >Portugal</option><option value="es" >Spain (Espana)</option><option value="se" >Sweden</option><option value="hr2" >Croatia</option></select></div><div class="text-center fw-bold py-2 control-title">We are in</div><div class="domain-control"><a href="https://ShoesIndustries.sk"><span class="lang lang-sk"></span><span>ShoesIndustries.sk</span></a><a href="https://ShoesIndustries.cz"><span class="lang lang-cz"></span><span>ShoesIndustries.cz</span></a><a href="https://ShoesIndustries.hu"><span class="lang lang-hu"></span><span>ShoesIndustries.hu</span></a><a href="https://ShoesIndustries.ro"><span class="lang lang-ro"></span><span>ShoesIndustries.ro</span></a><a href="https://ShoesIndustries.de"><span class="lang lang-de"></span><span>ShoesIndustries.de</span></a><a href="https://ShoesIndustries.at"><span class="lang lang-at"></span><span>ShoesIndustries.at</span></a><a href="https://ShoesIndustries.fr"><span class="lang lang-fr"></span><span>ShoesIndustries.fr</span></a><a href="https://ShoesIndustries.it"><span class="lang lang-it"></span><span>ShoesIndustries.it</span></a><a href="https://ShoesIndustries.es"><span class="lang lang-es"></span><span>ShoesIndustries.es</span></a><a href="https://ShoesIndustries.hr"><span class="lang lang-hr"></span><span>ShoesIndustries.hr</span></a><a href="https://ShoesIndustries.si"><span class="lang lang-si"></span><span>ShoesIndustries.si</span></a><a href="https://ShoesIndustries.gr"><span class="lang lang-gr"></span><span>ShoesIndustries.gr</span></a><a href="https://ShoesIndustries.com"><span class="lang lang-eu"></span><span>ShoesIndustries.com</span></a></div></div></div> </div> </div> </div> </div> <div class="header__mobile-menu d-md-none"> <div class="container px-3"> <div class="d-flex w-100 justify-content-between"> <div class="d-flex align-items-center"> <div class="header__mobile-menu-icon d-flex flex-column align-items-center btn-toggle-canvas"> <div id="nav-icon"> <span></span> <span></span> <span></span> </div> <span>MENU</span> </div> <div class="mobile-menu-logo ms-3"> <div><a href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="SHOES INDUSTRIES"></a></div> </div> </div> <div class="d-flex align-items-center"> <div class="header-mobile-control btn-toggle-search header-mobile-control-spacing"> <i class="store-icon-search-solid icon-search"></i> </div> <div class="header-mobile-control header-mobile-control-spacing"> <a href="/Account/Login?returnDivizia=base"><i class="store-icon-user"></i> </a> </div> <div class="header-mobile-control"> <a class="header-mobile-link" href="/Kosik"> <i class="store-icon-shopping-cart-solid"></i> <span class="badge">0</span> </a> </div> </div> </div> </div> </div> <div class="header__main-panel"> <div class="container"> <div class="d-flex justify-content-between align-items-center"> <div class="header__logo-col d-none d-md-block"> <div class="header__logo" id="logo"> <div><a href="/"><img 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data-bs-toggle="dropdown"><span class="show"></span><span class="lang lang-eu"></span></div><div class="dropdown-menu dropdown-menu-end"><div class="text-center fw-bold py-2 control-title">Language</div><div class="lang-control"><span>English-EU</span> <a href="/lang/init/sk">Slovensky</a><a href="/lang/init/cz">Česky</a><a href="/lang/init/hu">Magyar</a><a href="/lang/init/de">Deutsch-DE</a><a href="/lang/init/at">Deutsch-AT</a><a href="/lang/init/gb">English-GB</a><a href="/lang/init/pl">Polskie</a><a href="/lang/init/ro">Română</a><a href="/lang/init/hr">Hrvatski</a><a href="/lang/init/hr2">Hrvatski</a><a href="/lang/init/si">Slovenščina</a><a href="/lang/init/fr">Français-FR</a><a href="/lang/init/be">Français-BE</a><a href="/lang/init/it">Italiano</a><a href="/lang/init/nl">Dutch</a><a href="/lang/init/bg">български</a><a href="/lang/init/es">Español</a><a href="/lang/init/gr">Griego</a><a href="/lang/init/dk">Dansk</a><a href="/lang/init/fi">Suomi</a><a href="/lang/init/se">Svenskt</a></div><div class="text-center fw-bold py-2 control-title">Delivery country</div><div class="krajina-control"><select><option value="" selected>Choose</option><option value="ee" >Estonia</option><option value="cz" >Czech Republic</option><option value="de" >Germany (Deutschland)</option><option value="pl" >Poland</option><option value="at" >Austria</option><option value="hu" >Hungary</option><option value="ro" >Romania</option><option value="hr" >Croatia</option><option value="si" >Slovenia</option><option value="sk" >Slovakia</option><option value="it" >Italy (Italia)</option><option value="be" >Belgium</option><option value="nl" >Netherlands (Nederland)</option><option value="bg" >Bulgaria</option><option value="fr" >France</option><option value="dk" >Denmark</option><option value="fi" >Finland</option><option value="gr" >Greece</option><option value="ie" >Ireland</option><option value="lv" >Latvia</option><option value="lt" >Lithuania</option><option value="lu" >Luxembourg</option><option value="pt" >Portugal</option><option value="es" >Spain (Espana)</option><option value="se" >Sweden</option><option value="hr2" >Croatia</option></select></div><div class="text-center fw-bold py-2 control-title">We are in</div><div class="domain-control"><a href="https://ShoesIndustries.sk"><span class="lang lang-sk"></span><span>ShoesIndustries.sk</span></a><a href="https://ShoesIndustries.cz"><span class="lang lang-cz"></span><span>ShoesIndustries.cz</span></a><a href="https://ShoesIndustries.hu"><span class="lang lang-hu"></span><span>ShoesIndustries.hu</span></a><a href="https://ShoesIndustries.ro"><span class="lang lang-ro"></span><span>ShoesIndustries.ro</span></a><a href="https://ShoesIndustries.de"><span class="lang lang-de"></span><span>ShoesIndustries.de</span></a><a href="https://ShoesIndustries.at"><span class="lang lang-at"></span><span>ShoesIndustries.at</span></a><a href="https://ShoesIndustries.fr"><span class="lang lang-fr"></span><span>ShoesIndustries.fr</span></a><a href="https://ShoesIndustries.it"><span class="lang lang-it"></span><span>ShoesIndustries.it</span></a><a href="https://ShoesIndustries.es"><span class="lang lang-es"></span><span>ShoesIndustries.es</span></a><a href="https://ShoesIndustries.hr"><span class="lang lang-hr"></span><span>ShoesIndustries.hr</span></a><a href="https://ShoesIndustries.si"><span class="lang lang-si"></span><span>ShoesIndustries.si</span></a><a href="https://ShoesIndustries.gr"><span class="lang lang-gr"></span><span>ShoesIndustries.gr</span></a><a href="https://ShoesIndustries.com"><span class="lang lang-eu"></span><span>ShoesIndustries.com</span></a></div></div></div> </div> <div class="user-controls d-flex align-items-center"><a href="/oblubene"><i class="store-icon-heart-solid"></i><span class="badge"><span class="count-oblubene">0</span></span></a></div> <div> <Span Class='nav-menus-wrapper-close-button'><i class="store-icon-times-solid"></i></span></div> </div> <ul Class="nav-menu navigation-links"> <li><a class="" href="/new"><i class="mi mi-new"></i><span>New Arrivals</span></a></li><li><a class="expander" href="/Catalogue/420/men"><i class="mi mi-male"></i><span>Men</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/429/footwear">Footwear</a></li><li><a href="/Catalogue/430/sneakers">Sneakers</a></li><li><a href="/Catalogue/431/shoes">Shoes</a></li><li><a href="/Catalogue/432/slides">Slides</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/433/clothing">Clothing</a></li><li><a href="/Catalogue/434/t-shirts-and-shirts">T-Shirts and shirts</a></li><li><a href="/Catalogue/435/hoodies-sweaters">Hoodies & Sweaters</a></li><li><a href="/Catalogue/436/trousers">Trousers</a></li><li><a href="/Catalogue/442/coats-jackets">Coats & Jackets</a></li><li><a href="/Catalogue/443/swimwear">Swimwear</a></li><li><a href="/Catalogue/510/shirts">Shirts</a></li><li><a href="/Catalogue/522/sweatpants">Sweatpants</a></li><li><a href="/Catalogue/531/vest">Vest</a></li><li><a href="/Catalogue/529/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Favorite brands</div><div id="brands-menu420" class="brands-menu"><ul><li><a href="/Catalogue/420/men?v=201"><img data-src="https://shoesindustries.com/assets/1/converse2.png" alt="Converse" /></a></li><li><a href="/Catalogue/420/men?v=202"><img data-src="https://shoesindustries.com/assets/1/puma2.png" alt="Puma" /></a></li><li><a href="/Catalogue/420/men?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance2.png" alt="New Balance" /></a></li><li><a href="/Catalogue/420/men?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy2.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/420/men?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos2.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/420/men?v=207"><img data-src="https://shoesindustries.com/assets/1/newera2.png" alt="New Era" /></a></li><li><a href="/Catalogue/420/men?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens2.png" alt="Dr.Martens" /></a></li><li><a href="/Catalogue/420/men?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf1i.png" alt="The North Face" /></a></li><li><a href="/Catalogue/420/men?v=215"><img data-src="https://shoesindustries.com/assets/1/rains2.png" alt="Rains" /></a></li><li><a href="/Catalogue/420/men?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt2.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/420/men?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky2.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/420/men?v=221"><img data-src="https://shoesindustries.com/assets/1/native2.png" alt="Native Shoes" /></a></li><li><a href="/Catalogue/420/men?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries2.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/420/men?v=229"><img data-src="https://shoesindustries.com/assets/1/huf2.png" alt="Huf" /></a></li><li><a href="/Catalogue/420/men?v=230"><img data-src="https://shoesindustries.com/assets/1/market2.png" alt="Chinatown Market" /></a></li><li><a href="/Catalogue/420/men?v=237"><img data-src="https://shoesindustries.com/assets/1/on2.png" alt="On Running" /></a></li><li><a href="/Catalogue/420/men?v=251"><img data-src="https://shoesindustries.com/assets/1/komono2.png" alt="Komono" /></a></li><li><a href="/Catalogue/420/men?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma2.png" alt="Cariuma" /></a></li></ul></div></div></div></div></li><li><a class="expander" href="/Catalogue/421/women"><i class="mi mi-female"></i><span>Women</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/438/footwear">Footwear</a></li><li><a href="/Catalogue/439/sneakers">Sneakers</a></li><li><a href="/Catalogue/440/shoes">Shoes</a></li><li><a href="/Catalogue/441/slides">Slides</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/437/clothing">Clothing</a></li><li><a href="/Catalogue/528/sweatpants">Sweatpants</a></li><li><a href="/Catalogue/521/shirts">Shirts</a></li><li><a href="/Catalogue/446/t-shirts-and-shirts">T-Shirts and shirts</a></li><li><a href="/Catalogue/447/hoodies-sweaters">Hoodies & Sweaters</a></li><li><a href="/Catalogue/448/trousers">Trousers</a></li><li><a href="/Catalogue/449/coats-jackets">Coats & Jackets</a></li><li><a href="/Catalogue/530/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Favorite brands</div><div id="brands-menu421" class="brands-menu"><ul><li><a href="/Catalogue/421/women?v=196"><img data-src="https://shoesindustries.com/assets/1/arkk2.png" alt="ARKK Copenhagen" /></a></li><li><a href="/Catalogue/421/women?v=201"><img data-src="https://shoesindustries.com/assets/1/converse2.png" alt="Converse" /></a></li><li><a href="/Catalogue/421/women?v=202"><img data-src="https://shoesindustries.com/assets/1/puma2.png" alt="Puma" /></a></li><li><a href="/Catalogue/421/women?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance2.png" alt="New Balance" /></a></li><li><a href="/Catalogue/421/women?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy2.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/421/women?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos2.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/421/women?v=207"><img data-src="https://shoesindustries.com/assets/1/newera2.png" alt="New Era" /></a></li><li><a href="/Catalogue/421/women?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens2.png" alt="Dr.Martens" /></a></li><li><a href="/Catalogue/421/women?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf1i.png" alt="The North Face" /></a></li><li><a href="/Catalogue/421/women?v=213"><img data-src="https://shoesindustries.com/assets/1/vans2.png" alt="Vans" /></a></li><li><a href="/Catalogue/421/women?v=215"><img data-src="https://shoesindustries.com/assets/1/rains2.png" alt="Rains" /></a></li><li><a href="/Catalogue/421/women?v=216"><img data-src="https://shoesindustries.com/assets/1/fila2.png" alt="Fila" /></a></li><li><a href="/Catalogue/421/women?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt2.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/421/women?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky2.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/421/women?v=221"><img data-src="https://shoesindustries.com/assets/1/native2.png" alt="Native Shoes" /></a></li><li><a href="/Catalogue/421/women?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries2.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/421/women?v=225"><img data-src="https://shoesindustries.com/assets/1/champion2.png" alt="Champion" /></a></li><li><a href="/Catalogue/421/women?v=229"><img data-src="https://shoesindustries.com/assets/1/huf2.png" alt="Huf" /></a></li><li><a href="/Catalogue/421/women?v=237"><img data-src="https://shoesindustries.com/assets/1/on2.png" alt="On Running" /></a></li><li><a href="/Catalogue/421/women?v=251"><img data-src="https://shoesindustries.com/assets/1/komono2.png" alt="Komono" /></a></li><li><a href="/Catalogue/421/women?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma2.png" alt="Cariuma" /></a></li></ul></div></div></div></div></li><li><a class="expander" href="/Catalogue/422/accessories"><i class="mi mi-cap"></i><span>Accessories</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Catalogue/494/accessories">Accessories</a></li><li><a href="/Catalogue/509/bucket-hats">Bucket hats</a></li><li><a href="/Catalogue/476/bags-and-backpacks">Bags and backpacks</a></li><li><a href="/Catalogue/501/gift-vouchers">Gift vouchers</a></li><li><a href="/Catalogue/507/gloves">Gloves</a></li><li><a href="/Catalogue/490/shoe-care">Shoe care</a></li><li><a href="/Catalogue/472/caps-and-caps">Caps and caps</a></li><li><a href="/Catalogue/477/sunglasses">Sunglasses</a></li><li><a href="/Catalogue/474/belts">Belts</a></li><li><a href="/Catalogue/475/wallets">Wallets</a></li><li><a href="/Catalogue/473/socks">Socks</a></li><li><a href="/Catalogue/496/hip-bags">Hip bags</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Favorite brands</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Catalogue/422/accessories?v=202"><img data-src="https://shoesindustries.com/assets/1/puma2.png" alt="Puma" /></a></li><li><a href="/Catalogue/422/accessories?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy2.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/422/accessories?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos2.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/422/accessories?v=207"><img data-src="https://shoesindustries.com/assets/1/newera2.png" alt="New Era" /></a></li><li><a href="/Catalogue/422/accessories?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf1i.png" alt="The North Face" /></a></li><li><a href="/Catalogue/422/accessories?v=215"><img data-src="https://shoesindustries.com/assets/1/rains2.png" alt="Rains" /></a></li><li><a href="/Catalogue/422/accessories?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt2.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/422/accessories?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky2.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/422/accessories?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries2.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/422/accessories?v=229"><img data-src="https://shoesindustries.com/assets/1/huf2.png" alt="Huf" /></a></li><li><a href="/Catalogue/422/accessories?v=237"><img data-src="https://shoesindustries.com/assets/1/on2.png" alt="On Running" /></a></li><li><a href="/Catalogue/422/accessories?v=251"><img data-src="https://shoesindustries.com/assets/1/komono2.png" alt="Komono" /></a></li></ul></div></div></div></div></li><li><a class="expander" href="/Catalogue/415/brands"><i class="mi mi-star"></i><span>Brands</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/196/arkk-copenhagen">Arkk Copenhagen</a></li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/225/champion">Champion</a></li><li><a href="/v/230/chinatown-market">Chinatown Market</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/216/fila">Fila</a></li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/229/huf">HUF</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/251/">Komono</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/221/native-shoes">Native shoes</a></li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/v/237/">On Running</a></li><li><a href="/v/207/new-era">New Era</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Sale</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">According to the discount</a></li></li><li><a href="/shopall?z=1">All</a></li><li><a href="/shopall?z=10">Discounts from 10% 10%</a></li><li><a href="/shopall?z=30">Discounts from 30% 30%</a></li><li><a href="/shopall?z=50">Discounts from 50% 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Special discounts</a></li></li><li><a href="/shopall?z=321">Special deals</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">By category</a></li><li><a href="/Catalogue/420/men?z=1">Men</a></li><li><a href="/Catalogue/421/women?z=1">Women</a></li><li><a href="/Catalogue/422/accessories?z=1">Accessories</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">By brand</div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt2.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=238&z=1"><img data-src="https://shoesindustries.com/assets/1/market2.png" alt="Market" /></a></li><li><a href="/shopall?v=220&z=1"><img data-src="https://shoesindustries.com/assets/1/timberland-invert.png" alt="Timberland" /></a></li></ul></div></div></div></div></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Shopping</div> <a class="first" href="/ShippingPayment">Shipping and payment</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Return</a><a class="first" href="/Claim">Claim</a><a class="first" href="/contact">Contact</a><a class="first" href="/Tag/about-us">About Us</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content"> <div class="container"> <div class="page-header"> <h1>Customer service</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row"> <div class="col-12 col-md-6 col-lg-5 col-xl-3"> <div class="contact-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class=""> <div class="in-form"> <div class="contact-title"><span class="mi mi-informations"></span><span>Help Center</span></div> <div class="help-menu"> <a class="" href="/Contact/1/orders#helps"><span class="mi mi-fast-delivery"></span><span>Orders</span></a> <a class="" href="/Contact/2/shipping#helps"><span class="mi mi-van"></span><span>Shipping </span></a> <a class="active" href="/Contact/3/payments#helps"><span class="mi mi-wallet"></span><span>Payments </span></a> <a class="" href="/Contact/4/return-of-goods#helps"><span class="mi mi-delivery-box"></span><span>Return of goods </span></a> <a class="" href="/Contact/5/filing-complaint#helps"><span class="mi mi-contract"></span><span>Filing complaint </span></a> <a class="" href="/Contact/6/company#helps"><span class="mi mi-hostel"></span><span>Company </span></a> <a class="" href="/Contact/7/coupon-codes#helps"><span class="mi mi mi-sales "></span><span>Coupon codes </span></a> </div> </div> </div> </div> <div class="col-12 col-md-6 col-lg-7 col-xl-5 col-xxl-6"> <div id="helps" class="help-list"> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>I was unable to make the online payment. How can I complete the payment? </h4> <div class="help-content"><p><span>If you were unable to make your payment, you can change the payment method yourself in the order details, or restore the original payment method.</span></p> </div> <div class="help-link"><a href="/Contact/3/payments?h=13#helps">more info</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>I paid for the order, the funds were debited from my account, and the order keep being in "Pending payment" status, what should I do? </h4> <div class="help-content"><p>You should contact us, we will review this transaction and contact you. </p> <div id="gtx-trans" style="position: absolute; left: 835px; top: -17px;"> <div class = "gtx-trans-icon"></div></div> </div> <div class="help-link"><a href="/Contact/3/payments?h=14#helps">more info</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>I did not receive an invoice for my order </h4> <div class="help-content"><p>The invoice is sent automatically to your email when the order is sent, please also check the spam folder in your email box if the invoice is not even in the spam folder - please contact us on our email and we will send it to you again immediately.</p> <p>We do not send paper invoices. </p> </div> <div class="help-link"><a href="/Contact/3/payments?h=16#helps">more info</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Purchase without VAT </h4> <div class="help-content"><p> </p> <p>We are a Slovak company, all foreign companies that are VAT payers buy goods from us without VAT. </p> <p>For direct purchase without VAT, please register on the page <a href="/nakupbezdph">purchase without VAT</a> after sending us all documents and verification, your account will be entitled to order goods without VAT. </p> <p>If you do not want to register, order the goods in the standard way and contact our customer department after ordering goods with a request to adjust the amount without VAT. If you have paid for the goods in advance, the difference amount will be refunded to you.</p><p> </p> <p></p> <div id="gtx-trans" style="position: absolute; left: 615px; top: 155.2px; "> <div class="gtx-trans-icon"> </div> </div> </div> <div class="help-link"><a href="/Contact/3/payments?h=40#helps">more info</a></div> </div> </div> <hr /> <div class="text-center"> <p><strong>Didn't our answers help you?</strong></p> <p> <a href="/Contact"><img src="/Content/klient/shoesindustries/images/chat.svg" width="20" /><strong> Contact us</strong></a><span> </span></p> </div> </div> <div class="col-12 col-md-12 col-xl-4 col-xxl-3 mt-4 mt-xl-0 mb-5"> <div><strong>Showroom:</strong></div> <div><span>Michalská 6, </span><span>81101 Bratislava</span></div> <div><span></span></div> <div> <table class="table table-bordered" style="width: 291px;"> <tbody> <tr style="height: 13px;"> <td style="height: 13px; width: 158.041672px;"><strong><span id="result_box" class="short_text" lang="en"><span class="">Monday to Friday</span></span></strong></td> <td class="text-right" style="height: 13px; width: 112.958328px;">11:00 – 18:00</td> </tr> <tr style="height: 13.25px;"> <td style="height: 13.25px; width: 158.041672px;"><strong><span id="result_box" class="short_text" lang="en"><span class="">Saturday</span></span></strong></td> <td class="text-right" style="height: 13.25px; width: 112.958328px;">11:00 – <span>18</span>:00</td> </tr> <tr style="height: 13px;"> <td style="height: 13px; width: 158.041672px;"><strong>Sunday</strong></td> <td class="text-right" style="height: 13px; width: 112.958328px;"><span>11:00 – 18:00</span></td> </tr> </tbody> </table> </div> <div></div> <div></div> <div><strong>E-mail:</strong><br /><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></div> <div>(<span id="result_box" class="short_text" lang="en"><span class="">Slovak, English</span></span>)</div> <div></div> <div><strong>Showroom:</strong> +421 910 202 200</div> <div>(<span id="result_box" class="short_text" lang="en"><span class="">Slovak, English</span></span>)</div> <h4></h4> <div><strong>Our main address:</strong></div> <div>SHOES INDUSTRIES<br />Michalská 6</div> <div>Bratislava 81101<br />Slovakia</div> <p class="help-block"><span class="" lang="en"><span class=""></span></span></p> <div class="help-block"><span class="" lang="en"><span class=""></span></span><strong><span id="result_box" class="short_text" lang="en"><span class="">Billing information</span></span></strong></div> <div class="help-block">SHOES INDUSTRIES s.r.o.<br />Hany Ponickej 10B<br />841 06 Bratislava, Slovakia</div> <div>Company ID <span class="ra">51023334 </span><br />Tax ID <span class="tl"></span><span class="ra">2120562730</span><br /> VAT ID <span class="tl"></span><span class="ra">SK2120562730</span></div> <div class="contact-gallery"> <div id="kontakt-carousel" class="carousel" data-flickity="{ "groupCells": true, "pageDots": false }"> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/1SNY01419.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/2SNY01412.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/3SNY01430.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/4SNY01432.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/5SNY01349.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/6SNY01360.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/7SNY01380.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/8SNY01387.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/_AA_8617.jpg" /></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="newsletter-container"> <div class="container h-100 "> <div class="newsletter-banner newsletter-form"> <div class="row justify-content-center align-items-md-center h-100"> <div class="col-12 col-sm-8"> <div class="row aliagn-items-center g-12"> <div class="col-12 col-md-6"> <div class="newsletter-banner__title newsletter-title"> Subscribe to our newsletter and get a <span> €04,06 </span> discount on your first order. </div> <div class="newsletter-banner__min-price newsletter-minimum-note mt-4"> <p>Minimum order value: <strong>€199,99</strong> </p> </div> </div> <div class="col-12 col-md-6 "> <div class="d-flex flex-column newsletter-banner__content "> <div class="form-group"> <div class="d-flex border-bottom align-items-center"> <div><img src="/Content/klient/shoesindustries/Images/envelope.svg"></div> <div class="w-100"><input type="text" class="mail form-control border-0 bg-transparent" placeholder="E-mail" /></div> </div> <div class="alert d-none result mt-3 newsletter-banner__alert"></div> <button class="btn btn-primary btn-odoslat mt-3">Sent</button> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id = "footer" > <div class="container"> <div class="row"> <div Class="col-12 col-lg-2 footer__logo-col"> <a class="footer__logo" href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="SHOES INDUSTRIES"></a> <div Class="mt-4"> <strong>Billing information: </strong><br>SHOES INDUSTRIES s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 51023334 <br>DIC: 2120562730 <br>IČ DPH: SK2120562730 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">Contact us</div> <p><a href="mailto:info@shoesindustries.com ">info@shoesindustries.com </a></p> <p class="footer-contact-us"><img src="/Content/klient/ShoesIndustries/Images/envelope.svg"> <a href="/contact">Contact us</a></p> <p> Monday to Friday: <br> Online <strong>11:00 - 18:00</strong> </p> <p> Saturday and Sunday: <br> Offline </p> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Shopping</div> <a class="first" href="/ShippingPayment">Shipping and payment</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Return</a><a class="first" href="/Claim">Claim</a><a class="first" href="/contact">Contact</a><a class="first" href="/Tag/about-us">About Us</a> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Information</div> <a class="first" href="/cookies">Your cookies</a><a class="first" href="/Tag/OchranaOsobnychUdajov">Privacy Policy</a><a class="first" href="/Tag/ReklamacnyPoriadok">Return policy</a><a class="first" href="/Tag/ObchodnePodmienky">Terms & conditions</a> </div> <div Class="col-12 col-md-6 col-lg-3 offset-lg-1 mt-4 mt-lg-0"> <div Class=""> <div class="app-menu mb-3"><div class="footer-section-title">Mobile application</div><div class="d-flex align-items-center"><a href="https://play.google.com/store/apps/details?id=com.shoesindustries.app" class="me-2"><img src="/content/icons/google-play-icon.svg" alt="Google Play" /></a><a href="https://apps.apple.com/sk/app/shoes-industries/id1611380017?l=en"><img src="/content/icons/apple-icon.svg" alt="App Store" /></a></div></div> <div class="soc-menu"><div class="footer-section-title">Join us</div><div class="d-flex align-items-center"><a href="https://www.facebook.com/shoesindustries/" class="me-2"><i Class="store-icon-facebook-f"></i></a><a href="https://www.instagram.com/shoesindustries/" class="me-2"><i Class="store-icon-instagram"></i></a><a href="https://www.youtube.com/channel/UCkFCLj822JFJYnQK0G70pAg"><i Class="store-icon-youtube"></i></a></div></div> </div> </div> </div> </div> </div> <div Class="footer-bottom"> <div Class="container"> <div Class="row"> <div Class="col-6 col-md-8"> ® <strong>2025 </strong> SHOES INDUSTRIES </div> <div Class="col-6 col-md-4 text-end store-author"> Created by <a target="_blank" href="https://eubs.sk">EUBS</a> </div> </div> </div> </div> <div Class="footer-links"> <div Class="container"> <div Class="text-center mb-2 fw-bolder"> We are In </div> <div class="text-center"><a href="https://ShoesIndustries.sk">SK</a><a href="https://ShoesIndustries.cz">CZ</a><a href="https://ShoesIndustries.hu">HU</a><a href="https://ShoesIndustries.ro">RO</a><a href="https://ShoesIndustries.de">DE</a><a href="https://ShoesIndustries.at">AT</a><a href="https://ShoesIndustries.fr">FR</a><a href="https://ShoesIndustries.it">IT</a><a href="https://ShoesIndustries.es">ES</a><a href="https://ShoesIndustries.hr">HR</a><a href="https://ShoesIndustries.si">SI</a><a href="https://ShoesIndustries.gr">GR</a><a href="https://ShoesIndustries.com">EU</a></div> <div Class="text-center my-2 fw-bolder"> Partners </div> <div Class="text-center"> <a href = "https://boats.zone" > boats.zone</a> </div> </div> </div> <div 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