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>Belgium</option><option value="nl" >Netherlands (Nederland)</option><option value="bg" >Bulgaria</option><option value="fr" >France</option><option value="dk" >Denmark</option><option value="fi" >Finland</option><option value="gr" >Greece</option><option value="ie" >Ireland</option><option value="lv" >Latvia</option><option value="lt" >Lithuania</option><option value="lu" >Luxembourg</option><option value="pt" >Portugal</option><option value="es" >Spain (Espana)</option><option value="se" >Sweden</option><option value="hr2" >Croatia</option></select></div><div class="text-center fw-bold py-2 control-title">We are in</div><div class="domain-control"><a href="https://ShoesIndustries.sk"><span class="lang lang-sk"></span><span>ShoesIndustries.sk</span></a><a href="https://ShoesIndustries.cz"><span class="lang lang-cz"></span><span>ShoesIndustries.cz</span></a><a href="https://ShoesIndustries.hu"><span class="lang lang-hu"></span><span>ShoesIndustries.hu</span></a><a href="https://ShoesIndustries.ro"><span class="lang lang-ro"></span><span>ShoesIndustries.ro</span></a><a href="https://ShoesIndustries.de"><span class="lang lang-de"></span><span>ShoesIndustries.de</span></a><a href="https://ShoesIndustries.at"><span class="lang lang-at"></span><span>ShoesIndustries.at</span></a><a href="https://ShoesIndustries.fr"><span class="lang lang-fr"></span><span>ShoesIndustries.fr</span></a><a href="https://ShoesIndustries.it"><span class="lang lang-it"></span><span>ShoesIndustries.it</span></a><a href="https://ShoesIndustries.es"><span class="lang lang-es"></span><span>ShoesIndustries.es</span></a><a href="https://ShoesIndustries.hr"><span class="lang lang-hr"></span><span>ShoesIndustries.hr</span></a><a href="https://ShoesIndustries.si"><span class="lang lang-si"></span><span>ShoesIndustries.si</span></a><a href="https://ShoesIndustries.gr"><span class="lang lang-gr"></span><span>ShoesIndustries.gr</span></a><a href="https://ShoesIndustries.com"><span class="lang lang-eu"></span><span>ShoesIndustries.com</span></a></div></div></div> </div> <div class="user-controls d-flex align-items-center"><a href="/oblubene"><i class="store-icon-heart-solid"></i><span class="badge"><span class="count-oblubene">0</span></span></a></div> <div> <Span Class='nav-menus-wrapper-close-button'><i class="store-icon-times-solid"></i></Span></div> </div> <ul Class="nav-menu navigation-links"> <li><a class="" href="/new"><i class="mi mi-new"></i><span>New Arrivals</span></a></li><li><a class="expander" href="/Catalogue/420/men"><i class="mi mi-male"></i><span>Men</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/429/footwear">Footwear</a></li><li><a href="/Catalogue/430/sneakers">Sneakers</a></li><li><a href="/Catalogue/431/shoes">Shoes</a></li><li><a href="/Catalogue/432/slides">Slides</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/433/clothing">Clothing</a></li><li><a href="/Catalogue/434/t-shirts-and-shirts">T-Shirts and shirts</a></li><li><a href="/Catalogue/435/hoodies-sweaters">Hoodies & Sweaters</a></li><li><a href="/Catalogue/436/trousers">Trousers</a></li><li><a href="/Catalogue/442/coats-jackets">Coats & Jackets</a></li><li><a href="/Catalogue/443/swimwear">Swimwear</a></li><li><a href="/Catalogue/510/shirts">Shirts</a></li><li><a href="/Catalogue/522/sweatpants">Sweatpants</a></li><li><a href="/Catalogue/531/vest">Vest</a></li><li><a href="/Catalogue/529/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Favorite brands</div><div id="brands-menu420" class="brands-menu"><ul><li><a href="/Catalogue/420/men?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Catalogue/420/men?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/420/men?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Catalogue/420/men?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/420/men?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/420/men?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/420/men?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Catalogue/420/men?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/420/men?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/420/men?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/420/men?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/420/men?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/420/men?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/420/men?v=230"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/Catalogue/420/men?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/Catalogue/420/men?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/420/men?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/420/men?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/420/men?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalogue/421/women"><i class="mi mi-female"></i><span>Women</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/438/footwear">Footwear</a></li><li><a href="/Catalogue/439/sneakers">Sneakers</a></li><li><a href="/Catalogue/440/shoes">Shoes</a></li><li><a href="/Catalogue/441/slides">Slides</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/437/clothing">Clothing</a></li><li><a href="/Catalogue/528/sweatpants">Sweatpants</a></li><li><a href="/Catalogue/446/t-shirts-and-shirts">T-Shirts and shirts</a></li><li><a href="/Catalogue/447/hoodies-sweaters">Hoodies & Sweaters</a></li><li><a href="/Catalogue/448/trousers">Trousers</a></li><li><a href="/Catalogue/449/coats-jackets">Coats & Jackets</a></li><li><a href="/Catalogue/530/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Favorite brands</div><div id="brands-menu421" class="brands-menu"><ul><li><a href="/Catalogue/421/women?v=196"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/Catalogue/421/women?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Catalogue/421/women?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/421/women?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Catalogue/421/women?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/421/women?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/421/women?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/421/women?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Catalogue/421/women?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/421/women?v=213"><img data-src="https://shoesindustries.com/assets/1/vans1.png" alt="Vans" /></a></li><li><a href="/Catalogue/421/women?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/421/women?v=216"><img data-src="https://shoesindustries.com/assets/1/fila1.png" alt="Fila" /></a></li><li><a href="/Catalogue/421/women?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/421/women?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/421/women?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/421/women?v=225"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li><li><a href="/Catalogue/421/women?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/421/women?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/Catalogue/421/women?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/421/women?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/421/women?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/421/women?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalogue/422/accessories"><i class="mi mi-cap"></i><span>Accessories</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Catalogue/494/accessories">Accessories</a></li><li><a href="/Catalogue/504/scarves">Scarves</a></li><li><a href="/Catalogue/507/gloves">Gloves</a></li><li><a href="/Catalogue/509/bucket-hats">Bucket hats</a></li><li><a href="/Catalogue/490/shoe-care">Shoe care</a></li><li><a href="/Catalogue/476/bags-and-backpacks">Bags and backpacks</a></li><li><a href="/Catalogue/472/caps-and-caps">Caps and caps</a></li><li><a href="/Catalogue/477/sunglasses">Sunglasses</a></li><li><a href="/Catalogue/474/belts">Belts</a></li><li><a href="/Catalogue/475/wallets">Wallets</a></li><li><a href="/Catalogue/473/socks">Socks</a></li><li><a href="/Catalogue/496/hip-bags">Hip bags</a></li><li><a href="/Catalogue/527/accessories">Accessories</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Favorite brands</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Catalogue/422/accessories?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/422/accessories?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/422/accessories?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/422/accessories?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/422/accessories?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/422/accessories?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/422/accessories?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/422/accessories?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/422/accessories?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/422/accessories?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/422/accessories?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/Catalogue/422/accessories?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/422/accessories?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/422/accessories?v=253"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/Catalogue/422/accessories?v=254"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/Catalogue/422/accessories?v=255"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/Catalogue/422/accessories?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/422/accessories?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalogue/415/brands"><i class="mi mi-star"></i><span>Brands</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/254/">Capslab</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/230/chinatown-market">Chinatown Market</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/257/">D.Franklin</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/255/">Goorin Bros.</a></li><li><a href="/v/229/huf">HUF</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/253/">Jason Markk</a></li><li><a href="/v/251/">Komono</a></li><li><a href="/v/256/">Lundhags</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/v/237/">On Running</a></li><li><a href="/Catalogue/461/new-era">New Era</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Sale</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">According to the discount</a></li></li><li><a href="/shopall?z=1">All</a></li><li><a href="/shopall?z=10">Discounts from 10%</a></li><li><a href="/shopall?z=30">Discounts from 30%</a></li><li><a href="/shopall?z=50">Discounts from 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Special discounts</a></li></li><li><a href="/shopall?z=321">Special deals</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">By category</a></li><li><a href="/Catalogue/420/men?z=1">Men</a></li><li><a href="/Catalogue/421/women?z=1">Women</a></li><li><a href="/Catalogue/422/accessories?z=1">Accessories</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">By brand</div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=237&z=1"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/shopall?v=209&z=1"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/shopall?v=210&z=1"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/shopall?v=229&z=1"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/shopall?v=207&z=1"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/shopall?v=251&z=1"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/shopall?v=252&z=1"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/shopall?v=253&z=1"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/shopall?v=254&z=1"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/shopall?v=255&z=1"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/shopall?v=256&z=1"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/shopall?v=257&z=1"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/shopall?v=213&z=1"><img data-src="https://shoesindustries.com/assets/1/vans1.png" alt="Vans" /></a></li><li><a href="/shopall?v=215&z=1"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/shopall?v=216&z=1"><img data-src="https://shoesindustries.com/assets/1/fila1.png" alt="Fila" /></a></li><li><a href="/shopall?v=196&z=1"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/shopall?v=201&z=1"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/shopall?v=202&z=1"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/shopall?v=203&z=1"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/shopall?v=205&z=1"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/shopall?v=206&z=1"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/shopall?v=230&z=1"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/shopall?v=233&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/adidas_logo.png" alt="Adidas Originals" /></a></li><li><a href="/shopall?v=218&z=1"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/shopall?v=222&z=1"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/shopall?v=225&z=1"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="" href="/Catalogue/542/childrens"><span>Children's</span></a></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Shopping</div> <a class="first" href="/ShippingPayment">Shipping and payment</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Return</a><a class="first" href="/Claim">Claim</a><a class="first" href="/contact">Contact</a><a class="first" href="/Tag/about-us">About Us</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content "> <div class="contact-page"> <div class="container"> <div class="page-header"> <h1>Customer service</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row"> <div class="col-12 col-md-6 col-lg-5 col-xl-3"> <div class="contact-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class=""> <div class="in-form"> <div class="contact-title"><span class="mi mi-informations"></span><span>Help Center</span></div> <div class="help-menu"> <a class="" href="/Contact/1/orders#helps"><span class="mi mi-fast-delivery"></span><span>Orders</span></a> <a class="" href="/Contact/2/shipping#helps"><span class="mi mi-van"></span><span>Shipping </span></a> <a class="" href="/Contact/3/payments#helps"><span class="mi mi-wallet"></span><span>Payments </span></a> <a class="" href="/Contact/4/return-of-goods#helps"><span class="mi mi-delivery-box"></span><span>Return of goods </span></a> <a class="active" href="/Contact/5/filing-complaint#helps"><span class="mi mi-contract"></span><span>Filing complaint </span></a> <a class="" href="/Contact/6/company#helps"><span class="mi mi-hostel"></span><span>Company </span></a> <a class="" href="/Contact/7/coupon-codes#helps"><span class="mi mi mi-sales "></span><span>Coupon codes </span></a> </div> </div> </div> </div> <div class="col-12 col-md-6 col-lg-7 col-xl-5 col-xxl-6"> <div id="helps" class="help-list"> <div class="help-detail"> <h4 class="help-title"><span class="mi mi-informations"></span>How do I file a product complaint? </h4> <div class="help-content"><p>Please visit the <a href="/Complaints"> Complaints </a> page. You can find the whole complaint procedure on that page.</p> </div> </div> </div> <hr /> <div class="text-center"> <p><strong>Didn't our answers help you?</strong></p> <p> <a href="/Contact"><img src="/Content/klient/shoesindustries/images/chat.svg" width="20" /><strong> Contact us</strong></a><span> </span></p> </div> </div> <div class="col-12 col-md-12 col-xl-4 col-xxl-3 mt-4 mt-xl-0 mb-5"> <div><strong>Showroom:</strong></div> <div><span>Michalská 6, </span><span>81101 Bratislava</span></div> <div><span></span></div> <div> <table class="table table-bordered" style="width: 291px;"> <tbody> <tr style="height: 13px;"> <td style="height: 13px; width: 158.041672px;"><strong><span id="result_box" class="short_text" lang="en"><span class="">Monday to Friday</span></span></strong></td> <td class="text-right" style="height: 13px; width: 112.958328px;">11:00 – 18:00</td> </tr> <tr style="height: 13.25px;"> <td style="height: 13.25px; width: 158.041672px;"><strong><span id="result_box" class="short_text" lang="en"><span class="">Saturday</span></span></strong></td> <td class="text-right" style="height: 13.25px; width: 112.958328px;">11:00 – <span>18</span>:00</td> </tr> <tr style="height: 13px;"> <td style="height: 13px; width: 158.041672px;"><strong>Sunday</strong></td> <td class="text-right" style="height: 13px; width: 112.958328px;"><span>11:00 – 18:00</span></td> </tr> </tbody> </table> </div> <div></div> <div></div> <div><strong>E-mail:</strong><br /><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></div> <div>(<span id="result_box" class="short_text" lang="en"><span class="">Slovak, English</span></span>)</div> <div></div> <div><strong>Showroom:</strong> +421 910 202 200</div> <div>(<span id="result_box" class="short_text" lang="en"><span class="">Slovak, English</span></span>)</div> <h4></h4> <div><strong>Our main address:</strong></div> <div>SHOES INDUSTRIES<br />Michalská 6</div> <div>Bratislava 81101<br />Slovakia</div> <p class="help-block"><span class="" lang="en"><span class=""></span></span></p> <div class="help-block"><span class="" lang="en"><span class=""></span></span><strong><span id="result_box" class="short_text" lang="en"><span class="">Billing information</span></span></strong></div> <div class="help-block"> <p><strong><span>SHOES INDUSTRIES EU s.r.o.</span><br /></strong>Hany Ponickej 10B<br />841 06 Bratislava<br /><br />IČO: 50164783<br />DIČ: 2120257909<br />IČ DPH (VAT): SK<span>212025</span><span>7909</span></p> <p><strong><br /></strong><span>IBAN:CZ603000000000358968657</span><br /><span>SWIFT/BIC:</span><span>CEKOCZPP</span></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="newsletter-container"> <div class="container h-100 "> <div class="newsletter-banner newsletter-form"> <div class="row justify-content-center align-items-md-center h-100"> <div class="col-12 col-sm-8"> <div class="row aliagn-items-center g-12"> <div class="col-12 col-md-6"> <div class="newsletter-banner__title newsletter-title"> Subscribe to our newsletter and get a <span> £10.00 </span> discount on your first order. </div> <div class="newsletter-banner__min-price newsletter-minimum-note mt-4"> <p>Minimum order value: <strong>£200.00</strong> </p> </div> </div> <div class="col-12 col-md-6 "> <div class="d-flex flex-column newsletter-banner__content "> <div class="form-group"> <div class="d-flex border-bottom align-items-center"> <div><span class="store-icon-envelope"></span></div> <div class="w-100"><input type="text" class="mail form-control border-0 bg-transparent" placeholder="E-mail" /></div> </div> <div class="alert d-none result mt-3 newsletter-banner__alert"></div> <button class="btn btn-primary btn-odoslat mt-3">Sent</button> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="footer"> <div class="container"> <div class="row"> <div Class="col-12 col-lg-3 footer__logo-col"> <a class="footer__logo" href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="Shoesindustries.com"></a> <div Class="mt-4"> <strong>Billing information: </strong><br>SHOES INDUSTRIES EU s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 50164783 <br>DIC: 2120257909 <br>IČ DPH: SK2120257909 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">Contact us</div> <p><a href="mailto:info@shoesindustries.com ">info@shoesindustries.com </a></p> <p class="footer-contact-us"><img src="/Content/klient/ShoesIndustries/Images/envelope.svg"> <a href="/contact">Contact us</a></p> <p> Monday to Friday: <br> Online <strong>11:00 - 18:00</strong> </p> <p> Saturday and Sunday: <br> Offline </p> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Shopping</div> <a class="first" href="/ShippingPayment">Shipping and payment</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Return</a><a class="first" href="/Claim">Claim</a><a class="first" href="/contact">Contact</a><a class="first" href="/Tag/about-us">About Us</a> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Information</div> <a class="first" href="/cookies">Your cookies</a><a class="first" href="/privacy-policy">Privacy Policy</a><a class="first" href="/complaints">Return policy</a><a class="first" href="/general-terms">Terms & conditions</a> </div> <div Class="col-12 col-md-6 col-lg-3 mt-4 mt-lg-0"> <div Class=""> <div class="app-menu mb-3"><div class="footer-section-title">Mobile application</div><div class="d-flex align-items-center justify-content-center"><a href="https://play.google.com/store/apps/details?id=com.shoesindustries.app" class="me-2"><img src="/content/icons/google-play-icon.svg" alt="Google Play" /></a><a href="https://apps.apple.com/sk/app/shoes-industries/id1611380017?l=en"><img 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