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>Belgium</option><option value="nl" >Netherlands (Nederland)</option><option value="bg" >Bulgaria</option><option value="fr" >France</option><option value="dk" >Denmark</option><option value="fi" >Finland</option><option value="gr" >Greece</option><option value="ie" >Ireland</option><option value="lv" >Latvia</option><option value="lt" >Lithuania</option><option value="lu" >Luxembourg</option><option value="pt" >Portugal</option><option value="es" >Spain (Espana)</option><option value="se" >Sweden</option><option value="hr2" >Croatia</option></select></div><div class="text-center fw-bold py-2 control-title">We are in</div><div class="domain-control"><a href="https://ShoesIndustries.sk"><span class="lang lang-sk"></span><span>ShoesIndustries.sk</span></a><a href="https://ShoesIndustries.cz"><span class="lang lang-cz"></span><span>ShoesIndustries.cz</span></a><a href="https://ShoesIndustries.hu"><span class="lang lang-hu"></span><span>ShoesIndustries.hu</span></a><a href="https://ShoesIndustries.ro"><span class="lang lang-ro"></span><span>ShoesIndustries.ro</span></a><a href="https://ShoesIndustries.de"><span class="lang lang-de"></span><span>ShoesIndustries.de</span></a><a href="https://ShoesIndustries.at"><span class="lang lang-at"></span><span>ShoesIndustries.at</span></a><a href="https://ShoesIndustries.fr"><span class="lang lang-fr"></span><span>ShoesIndustries.fr</span></a><a href="https://ShoesIndustries.it"><span class="lang lang-it"></span><span>ShoesIndustries.it</span></a><a href="https://ShoesIndustries.es"><span class="lang lang-es"></span><span>ShoesIndustries.es</span></a><a href="https://ShoesIndustries.hr"><span class="lang lang-hr"></span><span>ShoesIndustries.hr</span></a><a href="https://ShoesIndustries.si"><span class="lang lang-si"></span><span>ShoesIndustries.si</span></a><a href="https://ShoesIndustries.gr"><span class="lang lang-gr"></span><span>ShoesIndustries.gr</span></a><a href="https://ShoesIndustries.com"><span class="lang lang-eu"></span><span>ShoesIndustries.com</span></a></div></div></div> </div> <div class="user-controls d-flex align-items-center"><a href="/oblubene"><i class="store-icon-heart-solid"></i><span class="badge"><span class="count-oblubene">0</span></span></a></div> <div> <Span Class='nav-menus-wrapper-close-button'><i class="store-icon-times-solid"></i></Span></div> </div> <ul Class="nav-menu navigation-links"> <li><a class="" href="/new"><i class="mi mi-new"></i><span>New Arrivals</span></a></li><li><a class="expander" href="/Catalogue/420/men"><i class="mi mi-male"></i><span>Men</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/429/footwear">Footwear</a></li><li><a href="/Catalogue/430/sneakers">Sneakers</a></li><li><a href="/Catalogue/431/shoes">Shoes</a></li><li><a href="/Catalogue/432/slides">Slides</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/433/clothing">Clothing</a></li><li><a href="/Catalogue/434/t-shirts-and-shirts">T-Shirts and shirts</a></li><li><a href="/Catalogue/435/hoodies-sweaters">Hoodies & Sweaters</a></li><li><a href="/Catalogue/436/trousers">Trousers</a></li><li><a href="/Catalogue/442/coats-jackets">Coats & Jackets</a></li><li><a href="/Catalogue/443/swimwear">Swimwear</a></li><li><a href="/Catalogue/510/shirts">Shirts</a></li><li><a href="/Catalogue/522/sweatpants">Sweatpants</a></li><li><a href="/Catalogue/531/vest">Vest</a></li><li><a href="/Catalogue/529/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Favorite brands</div><div id="brands-menu420" class="brands-menu"><ul><li><a href="/Catalogue/420/men?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Catalogue/420/men?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/420/men?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Catalogue/420/men?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/420/men?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/420/men?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/420/men?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Catalogue/420/men?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/420/men?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/420/men?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/420/men?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/420/men?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/420/men?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/420/men?v=230"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/Catalogue/420/men?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/Catalogue/420/men?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/420/men?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/420/men?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/420/men?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalogue/421/women"><i class="mi mi-female"></i><span>Women</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/438/footwear">Footwear</a></li><li><a href="/Catalogue/439/sneakers">Sneakers</a></li><li><a href="/Catalogue/440/shoes">Shoes</a></li><li><a href="/Catalogue/441/slides">Slides</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/437/clothing">Clothing</a></li><li><a href="/Catalogue/528/sweatpants">Sweatpants</a></li><li><a href="/Catalogue/446/t-shirts-and-shirts">T-Shirts and shirts</a></li><li><a href="/Catalogue/447/hoodies-sweaters">Hoodies & Sweaters</a></li><li><a href="/Catalogue/448/trousers">Trousers</a></li><li><a href="/Catalogue/449/coats-jackets">Coats & Jackets</a></li><li><a href="/Catalogue/530/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Favorite brands</div><div id="brands-menu421" class="brands-menu"><ul><li><a href="/Catalogue/421/women?v=196"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/Catalogue/421/women?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Catalogue/421/women?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/421/women?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Catalogue/421/women?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/421/women?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/421/women?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/421/women?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Catalogue/421/women?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/421/women?v=213"><img data-src="https://shoesindustries.com/assets/1/vans1.png" alt="Vans" /></a></li><li><a href="/Catalogue/421/women?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/421/women?v=216"><img data-src="https://shoesindustries.com/assets/1/fila1.png" alt="Fila" /></a></li><li><a href="/Catalogue/421/women?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/421/women?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/421/women?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/421/women?v=225"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li><li><a href="/Catalogue/421/women?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/421/women?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/Catalogue/421/women?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/421/women?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/421/women?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/421/women?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalogue/422/accessories"><i class="mi mi-cap"></i><span>Accessories</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Catalogue/494/accessories">Accessories</a></li><li><a href="/Catalogue/504/scarves">Scarves</a></li><li><a href="/Catalogue/507/gloves">Gloves</a></li><li><a href="/Catalogue/509/bucket-hats">Bucket hats</a></li><li><a href="/Catalogue/490/shoe-care">Shoe care</a></li><li><a href="/Catalogue/476/bags-and-backpacks">Bags and backpacks</a></li><li><a href="/Catalogue/472/caps-and-caps">Caps and caps</a></li><li><a href="/Catalogue/477/sunglasses">Sunglasses</a></li><li><a href="/Catalogue/474/belts">Belts</a></li><li><a href="/Catalogue/475/wallets">Wallets</a></li><li><a href="/Catalogue/473/socks">Socks</a></li><li><a href="/Catalogue/496/hip-bags">Hip bags</a></li><li><a href="/Catalogue/527/accessories">Accessories</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Favorite brands</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Catalogue/422/accessories?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/422/accessories?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/422/accessories?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/422/accessories?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/422/accessories?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/422/accessories?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/422/accessories?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/422/accessories?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/422/accessories?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/422/accessories?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/422/accessories?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/Catalogue/422/accessories?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/422/accessories?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/422/accessories?v=253"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/Catalogue/422/accessories?v=254"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/Catalogue/422/accessories?v=255"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/Catalogue/422/accessories?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/422/accessories?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalogue/415/brands"><i class="mi mi-star"></i><span>Brands</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/254/">Capslab</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/230/chinatown-market">Chinatown Market</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/257/">D.Franklin</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/255/">Goorin Bros.</a></li><li><a href="/v/229/huf">HUF</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/253/">Jason Markk</a></li><li><a href="/v/251/">Komono</a></li><li><a href="/v/256/">Lundhags</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/v/237/">On Running</a></li><li><a href="/Catalogue/461/new-era">New Era</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Sale</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">According to the discount</a></li></li><li><a href="/shopall?z=1">All</a></li><li><a href="/shopall?z=10">Discounts from 10%</a></li><li><a href="/shopall?z=30">Discounts from 30%</a></li><li><a href="/shopall?z=50">Discounts from 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Special discounts</a></li></li><li><a href="/shopall?z=321">Special deals</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">By category</a></li><li><a href="/Catalogue/420/men?z=1">Men</a></li><li><a href="/Catalogue/421/women?z=1">Women</a></li><li><a href="/Catalogue/422/accessories?z=1">Accessories</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">By brand</div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=237&z=1"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/shopall?v=209&z=1"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/shopall?v=210&z=1"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/shopall?v=229&z=1"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/shopall?v=207&z=1"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/shopall?v=251&z=1"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/shopall?v=252&z=1"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/shopall?v=253&z=1"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/shopall?v=254&z=1"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/shopall?v=255&z=1"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/shopall?v=256&z=1"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/shopall?v=257&z=1"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/shopall?v=213&z=1"><img data-src="https://shoesindustries.com/assets/1/vans1.png" alt="Vans" /></a></li><li><a href="/shopall?v=215&z=1"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/shopall?v=216&z=1"><img data-src="https://shoesindustries.com/assets/1/fila1.png" alt="Fila" /></a></li><li><a href="/shopall?v=196&z=1"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/shopall?v=201&z=1"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/shopall?v=202&z=1"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/shopall?v=203&z=1"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/shopall?v=205&z=1"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/shopall?v=206&z=1"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/shopall?v=230&z=1"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/shopall?v=233&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/adidas_logo.png" alt="Adidas Originals" /></a></li><li><a href="/shopall?v=218&z=1"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/shopall?v=222&z=1"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/shopall?v=225&z=1"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="" href="/Catalogue/542/childrens"><span>Children's</span></a></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Shopping</div> <a class="first" href="/ShippingPayment">Shipping and payment</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Return</a><a class="first" href="/Claim">Claim</a><a class="first" href="/contact">Contact</a><a class="first" href="/Tag/about-us">About Us</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content "> <div class="contact-page"> <div class="container"> <div class="page-header"> <h1>Customer service</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row"> <div class="col-12 col-md-6 col-lg-5 col-xl-3"> <div class="contact-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class=""> <div class="in-form"> <div class="contact-title"><span class="mi mi-informations"></span><span>Help Center</span></div> <div class="help-menu"> <a class="" href="/Contact/1/orders#helps"><span class="mi mi-fast-delivery"></span><span>Orders</span></a> <a class="active" href="/Contact/2/shipping#helps"><span class="mi mi-van"></span><span>Shipping </span></a> <a class="" href="/Contact/3/payments#helps"><span class="mi mi-wallet"></span><span>Payments </span></a> <a class="" href="/Contact/4/return-of-goods#helps"><span class="mi mi-delivery-box"></span><span>Return of goods </span></a> <a class="" href="/Contact/5/filing-complaint#helps"><span class="mi mi-contract"></span><span>Filing complaint </span></a> <a class="" href="/Contact/6/company#helps"><span class="mi mi-hostel"></span><span>Company </span></a> <a class="" href="/Contact/7/coupon-codes#helps"><span class="mi mi mi-sales "></span><span>Coupon codes </span></a> </div> </div> </div> </div> <div class="col-12 col-md-6 col-lg-7 col-xl-5 col-xxl-6"> <div id="helps" class="help-list"> <div class="help-detail"> <h4 class="help-title"><span class="mi mi-informations"></span>What if the shipment was damaged during transport? </h4> <div class="help-content"><p><span>In this case, it is necessary not to accept the shipment from the courier. If the shipment raises doubts and the packaging is damaged for example, refuse to accept the shipment and inform us of the situation. We will try to send new goods or return the amount paid to you as soon as possible. A more thorough inspection of the package is only possible after payment has been made and the transport document has been signed. In fact, the courier is not required to participate in this process, but you can ask him to wait until you have checked the shipment. If the courier does not agree, remember (or remind him) that in case of damage, he will have to come again to write a damage report. When damage is found and a report is written, the shipment remains with the addressee. We guarantee that we will help you with the process of sending the goods back to our store and with further resolving of the matter.</span></p> </div> </div> </div> <hr /> <div class="text-center"> <p><strong>Didn't our answers help you?</strong></p> <p> <a href="/Contact"><img src="/Content/klient/shoesindustries/images/chat.svg" width="20" /><strong> Contact us</strong></a><span> </span></p> </div> </div> <div class="col-12 col-md-12 col-xl-4 col-xxl-3 mt-4 mt-xl-0 mb-5"> <div><strong>Showroom:</strong></div> <div><span>Michalská 6, </span><span>81101 Bratislava</span></div> <div><span></span></div> <div> <table class="table table-bordered" style="width: 291px;"> <tbody> <tr style="height: 13px;"> <td style="height: 13px; width: 158.041672px;"><strong><span id="result_box" class="short_text" lang="en"><span class="">Monday to Friday</span></span></strong></td> <td class="text-right" style="height: 13px; width: 112.958328px;">11:00 – 18:00</td> </tr> <tr style="height: 13.25px;"> <td style="height: 13.25px; width: 158.041672px;"><strong><span id="result_box" class="short_text" lang="en"><span class="">Saturday</span></span></strong></td> <td class="text-right" style="height: 13.25px; width: 112.958328px;">11:00 – <span>18</span>:00</td> </tr> <tr style="height: 13px;"> <td style="height: 13px; width: 158.041672px;"><strong>Sunday</strong></td> <td class="text-right" style="height: 13px; width: 112.958328px;"><span>11:00 – 18:00</span></td> </tr> </tbody> </table> </div> <div></div> <div></div> <div><strong>E-mail:</strong><br /><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></div> <div>(<span id="result_box" class="short_text" lang="en"><span class="">Slovak, English</span></span>)</div> <div></div> <div><strong>Showroom:</strong> +421 910 202 200</div> <div>(<span id="result_box" class="short_text" lang="en"><span class="">Slovak, English</span></span>)</div> <h4></h4> <div><strong>Our main address:</strong></div> <div>SHOES INDUSTRIES<br />Michalská 6</div> <div>Bratislava 81101<br />Slovakia</div> <p class="help-block"><span class="" lang="en"><span class=""></span></span></p> <div class="help-block"><span class="" lang="en"><span class=""></span></span><strong><span id="result_box" class="short_text" lang="en"><span class="">Billing information</span></span></strong></div> <div class="help-block"> <p><strong><span>SHOES INDUSTRIES EU s.r.o.</span><br /></strong>Hany Ponickej 10B<br />841 06 Bratislava<br /><br />IČO: 50164783<br />DIČ: 2120257909<br />IČ DPH (VAT): SK<span>212025</span><span>7909</span></p> <p><strong><br /></strong><span>IBAN:CZ603000000000358968657</span><br /><span>SWIFT/BIC:</span><span>CEKOCZPP</span></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="newsletter-container"> <div class="container h-100 "> <div class="newsletter-banner newsletter-form"> <div class="row justify-content-center align-items-md-center h-100"> <div class="col-12 col-sm-8"> <div class="row aliagn-items-center g-12"> <div class="col-12 col-md-6"> <div class="newsletter-banner__title newsletter-title"> Subscribe to our newsletter and get a <span> £10.00 </span> discount on your first order. </div> <div class="newsletter-banner__min-price newsletter-minimum-note mt-4"> <p>Minimum order value: <strong>£200.00</strong> </p> </div> </div> <div class="col-12 col-md-6 "> <div class="d-flex flex-column newsletter-banner__content "> <div class="form-group"> <div class="d-flex border-bottom align-items-center"> <div><span class="store-icon-envelope"></span></div> <div class="w-100"><input type="text" class="mail form-control border-0 bg-transparent" placeholder="E-mail" /></div> </div> <div class="alert d-none result mt-3 newsletter-banner__alert"></div> <button class="btn btn-primary btn-odoslat mt-3">Sent</button> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="footer"> <div class="container"> <div class="row"> <div Class="col-12 col-lg-3 footer__logo-col"> <a class="footer__logo" href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="Shoesindustries.com"></a> <div Class="mt-4"> <strong>Billing information: </strong><br>SHOES INDUSTRIES EU s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 50164783 <br>DIC: 2120257909 <br>IČ DPH: SK2120257909 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">Contact us</div> <p><a href="mailto:info@shoesindustries.com ">info@shoesindustries.com </a></p> <p class="footer-contact-us"><img src="/Content/klient/ShoesIndustries/Images/envelope.svg"> <a href="/contact">Contact us</a></p> <p> Monday to Friday: <br> Online <strong>11:00 - 18:00</strong> </p> <p> Saturday and Sunday: <br> Offline </p> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Shopping</div> <a class="first" href="/ShippingPayment">Shipping and payment</a><a class="first" 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